ELECTROLATCH (PTY) LTD TERMS AND CONDITIONS

Last updated: 29 October 2026

1. Introduction

Welcome to the Electrolatch website.

These Terms and Conditions govern access to and use of our website, submission of product enquiries, quotations, product supply, installation services and related transactions involving Electrolatch products.

In these Terms and Conditions, “Electrolatch”, “we”, “us” and “our” refer to Electrolatch (Pty) Ltd, a private company registered in the Republic of South Africa.

“Customer”, “you” and “your” refer to any person or business accessing our website, submitting an enquiry, purchasing a product or engaging our services.

By using this website, you agree to comply with these Terms and Conditions. Product purchases, installation services and other transactions may also be subject to a separate quotation, order confirmation, written warranty or agreement.

These Terms and Conditions must be read together with our Privacy Policy and any other applicable written terms.

2. Company Information

Electrolatch’s company information is as follows:

  • Registered legal name: Electrolatch (Pty) Ltd
  • Company registration number: 2021/403728/07
  • Company type: Private Company
  • Registration date: 19 February 2021
  • Registered business address: Unit 15, Il Piacere Business Park, 49 New Road, Midrand, Gauteng, 1685, South Africa
  • Postal address: Unit 15, Il Piacere Business Park, 49 New Road, Midrand, Gauteng, 1685, South Africa
  • Telephone: 0763670318
  • Email: admin@electrolatch.co.za
  • Website: www.electrolatch.co.za

3. Products and Services

Electrolatch supplies vehicle central-locking systems, related components and associated installation services for compatible vehicle canopies and other approved applications.

Products may be supplied directly by Electrolatch or through distributors, canopy manufacturers, fitment centres and other business partners.

Product specifications, features, configurations and compatibility depend on the particular model and intended application.

Photographs, illustrations and descriptions on the website are provided to help customers understand our products. Customers should confirm compatibility with Electrolatch or the relevant supplier or installer before ordering or arranging installation.

4. Website Enquiries and Quotations

The Electrolatch website is intended primarily to provide product information and allow prospective customers to submit enquiries or request quotations.

Submitting an enquiry does not constitute a confirmed purchase, accepted order or binding agreement to supply a product.

Electrolatch may respond to enquiries directly or, where appropriate and lawful, refer them to a relevant distributor, canopy manufacturer or fitment partner.

Quotations will specify the applicable products or services, prices, validity period, payment requirements and relevant conditions.

An order becomes binding in accordance with the applicable written agreement and confirmation of acceptance.

5. Pricing and Payment

Prices will be communicated through the applicable quotation, price list or sales channel.

Unless otherwise specified, prices quoted by Electrolatch are in South African rand (ZAR).

For international transactions, the currency, applicable taxes, import duties, customs charges, delivery costs and other fees must be confirmed in the relevant quotation or order documentation.

Payment methods, deposits, credit arrangements and payment deadlines will be specified in the relevant quotation, invoice or written agreement.

Electrolatch may correct genuine pricing or administrative errors before accepting an order, subject to applicable law and any rights that have already arisen under a binding agreement.

6. Orders, Delivery and Collection

Product supply is subject to availability and acceptance of the relevant order.

Delivery or dispatch estimates will be communicated where reasonably possible. Unless expressly agreed otherwise, estimated dates are not guaranteed.

The applicable quotation or order confirmation will specify delivery arrangements, delivery charges, collection requirements and any agreed delivery period.

For international orders, delivery may be affected by customs procedures, import requirements and transportation arrangements.

Any applicable statutory rights relating to delivery, cancellation, refunds or non-performance remain unaffected.

7. Installation and Compatibility

Electrolatch products may be installed by Electrolatch or by independent fitment centres, canopy manufacturers and other installation partners.

Products must be installed in accordance with applicable installation instructions, technical specifications and safety requirements.

Before installation, the installer should verify the vehicle configuration, locking mechanism, electrical supply, wiring and compatibility requirements.

Incorrect wiring, unauthorised modifications, unsuitable components, improper installation or use outside the intended application may affect operation or cause damage.

Where Electrolatch undertakes installation, the applicable quotation or written agreement will specify the agreed scope of work.

Where an independent business undertakes installation, that business may have its own contractual responsibilities and workmanship warranty. Customers should confirm who is responsible for installation and after-sales support.

Nothing in this section removes any statutory responsibility that Electrolatch or another supplier may have under applicable law.

8. Product Warranty and Consumer Rights

Electrolatch may provide a written commercial warranty for its products. The applicable warranty document will specify the warranty period, covered components, applicable conditions and procedure for submitting a claim.

Customers should retain proof of purchase and relevant installation documentation.

To assess a warranty claim, Electrolatch may reasonably request product identification, purchase details, installation information, fault descriptions, photographs and other relevant information.

Warranty claims should be submitted to Electrolatch or the relevant seller, as appropriate.

Nothing in these Terms and Conditions or any commercial warranty limits or excludes consumer rights under the South African Consumer Protection Act 68 of 2008, where applicable, or any other applicable law.

Applicable statutory rights relating to product quality, safety, defects, repair, replacement, refunds and other legal remedies remain unaffected.

A commercial warranty does not replace or shorten any statutory protection.

For international customers, mandatory consumer protections applicable in the relevant jurisdiction remain unaffected.

9. Returns, Exchanges and Refunds

ElectroLatch (Pty) Ltd does not accept returns or exchanges of non-defective products for change of mind, incorrect ordering, buyer preference, or incompatibility arising from the customer’s failure to confirm product suitability before placing an order.

Customers are responsible for ensuring that the product selected is suitable for their vehicle, canopy, locking system, and intended application before confirming an order.

All sales of non-defective products are final, except where a return, cancellation, refund, or other remedy is required by applicable law.

Nothing in this policy limits or excludes any consumer rights that cannot lawfully be excluded under the South African Consumer Protection Act, 2008, or other applicable legislation. This includes statutory rights relating to defective, unsafe, incorrectly supplied, or misrepresented products, where applicable.

Where a product is defective, unsafe, incorrectly supplied or otherwise qualifies for a legal remedy, Electrolatch and/or the relevant seller will address the claim in accordance with applicable law.

Applicable electronic-commerce cancellation rights under the Electronic Communications and Transactions Act 25 of 2002 will be respected.

10. Use of the Website

You agree to use the website lawfully and responsibly.

You must not:

  • Use the website for unlawful, fraudulent or misleading purposes.
  • Attempt unauthorised access to our website, systems or data.
  • Introduce malicious software or interfere with website security or operation.
  • Submit false, misleading or unauthorised information through an enquiry form.
  • Copy or commercially exploit website content without permission, except where permitted by law.
  • Use the website in a manner that infringes the rights of Electrolatch or another person.

We may take reasonable steps to protect the security and lawful operation of the website.

11. Intellectual Property

Unless otherwise stated, the Electrolatch name, logos, branding, website text, photographs, graphics and other website materials are owned by or lawfully used by Electrolatch or the relevant rights holder.

These materials may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.

Nothing on this website grants a licence or transfers ownership of intellectual property.

Any patent, design, trademark or other intellectual property rights associated with an Electrolatch product remain subject to the applicable ownership, registration and licensing arrangements.

Third-party names, trademarks and products mentioned on the website remain the property of their respective owners.

12. Product Information and Technical Advice

Website information is intended to provide general product information and should not replace application-specific technical advice.

Although we aim to keep information accurate and current, errors or omissions may occasionally occur.

Customers and installers should verify product suitability for the intended vehicle and installation, taking into account the applicable specifications and instructions.

Technical recommendations must be considered alongside vehicle manufacturer requirements, product instructions and actual installation conditions.

Nothing in this section permits misleading representations or excludes any liability that cannot lawfully be excluded.

13. Distributors, Fitment Centres and Business Partners

Electrolatch may work with independent distributors, canopy manufacturers, fitment centres, installers and other business partners in South Africa and internationally.

Unless expressly agreed otherwise in writing, these businesses operate independently and may have their own pricing, payment arrangements, installation procedures and contractual terms.

A business partner is not automatically an employee, agent or legal representative of Electrolatch merely because it supplies or installs our products.

Customers should confirm which entity is responsible for the sale, payment, delivery, installation and after-sales support.

Nothing in this section excludes any liability or responsibility that may arise under applicable law.

14. Limitation of Liability

Electrolatch’s liability will be determined in accordance with the applicable agreement and governing law.

To the extent permitted by law, Electrolatch will not be responsible for loss arising solely from circumstances beyond its reasonable control or from a customer’s use of a product contrary to applicable instructions, provided that the relevant legal requirements for excluding such responsibility are satisfied.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer protections

Any limitation applicable to a consumer transaction remains subject to legal requirements concerning fairness, validity and adequate disclosure.

15. Privacy and Personal Information

Electrolatch handles personal information in accordance with its Privacy Policy and applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Information submitted through website enquiry forms may be used to respond to enquiries, provide requested product information, prepare quotations and administer customer relationships.

Where necessary and lawful, relevant enquiry details may be shared with an appropriate distributor, canopy manufacturer or fitment partner to assist with the customer’s request.

Personal information may be processed or transferred internationally where necessary and lawful, subject to applicable data protection requirements.

Please consult our Privacy Policy for further information about the collection, use, storage, sharing and protection of personal information.

16. Website Availability and External Links

We aim to maintain a functional website but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, security measures or circumstances outside our reasonable control.

Links to external websites may be provided for convenience. Electrolatch does not control those websites and is not responsible for their content, availability or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

17. International Customers

Electrolatch serves customers in South Africa and may supply products or services to customers in other countries, subject to availability and applicable legal requirements.

International customers should confirm applicable import permissions, customs requirements, taxes, duties and local installation requirements, except where the relevant quotation or agreement assigns these responsibilities differently.

Product availability, specifications, warranties and installation support may differ between markets.

Nothing in these Terms and Conditions excludes mandatory consumer protection, product safety or other legal requirements applicable in the customer’s jurisdiction.

Cross-border transactions should specify delivery arrangements, applicable charges and the allocation of import responsibilities in the relevant quotation or written agreement.

18. Changes to These Terms

Electrolatch may update these Terms and Conditions to reflect changes in our products, services, website or legal requirements.

The current version will be published on this website with its revision date.

Changes apply prospectively to website use from the date indicated, subject to applicable law. They do not automatically amend existing agreements or remove rights that have already accrued.

19. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory law that applies to a particular transaction.

If a dispute arises, the parties should first attempt to resolve it through good-faith communication.

Where a dispute cannot be resolved informally, the parties may pursue remedies available under applicable law, including referral to a competent court or appropriate consumer dispute-resolution body.

Nothing in this section prevents a consumer from exercising a statutory right to refer a complaint to a competent regulator, tribunal or dispute-resolution body.

20. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, it will be treated as severable to the extent necessary.

The remaining provisions will continue to apply to the extent that they remain lawful and enforceable.

21. Entire Agreement

These Terms and Conditions govern general website use and must be read alongside any applicable quotation, order confirmation, written product warranty, returns policy and separate written agreement.

Where a specific written agreement governs a transaction, its terms will apply to that transaction to the extent of any inconsistency, subject to applicable law and statutory consumer rights.

Visiting the website or submitting an enquiry does not, by itself, create a contract for the purchase of a product.

22. Contact Us

For questions about these Terms and Conditions, our products, quotations, warranty claims or returns, please contact:

Electrolatch (Pty) Ltd

We will endeavour to respond to enquiries within a reasonable period.